1. Commitment to Privacy

In accordance with the Protection of Personal Information Act (POPIA), we are committed to protecting your privacy. This policy explains how we handle your “Personal Information” (any information that identifies you as an individual).

2. Information We Collect

We collect information in two ways:

1. Voluntary Information: Name, email address, and phone number provided via our contact form.
2. Automated Information: Your IP address, browser type, and browsing behaviour collected via cookies to improve site performance.

3. Purpose of Processing

We use your data strictly for:

• Responding to inquiries submitted via the contact page.
• Improving website functionality and user experience.
• Legal compliance (where required by South African law).

4. Data Sharing and Disclosure

We do not sell or rent your data. We only share information with:

• Service Providers: e.g., website hosting or email platforms who are contractually bound to protect your data.
• Legal Necessity: If required by law or a regulatory body.

5. Your Rights (POPIA Section 23 & 24)

As a “Data Subject,” you have the right to:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request that we update or correct outdated or inaccurate data.
• Objection: Object to the processing of your data for marketing purposes.
• Complaint: Lodge a complaint with the Information Regulator (South Africa) at inforeg@justice.gov.za.

6. Security

We employ industry-standard technical and organizational measures (such as SSL encryption) to secure your data. However, please note that no transmission over the internet is 100% secure.

7. Contact Our Information Officer

If you have questions regarding your data, please contact our designated Information Officer:

• Name: Mr Ralph Shulman
• Email: ralph@neomedical.co.za
• Physical Address: Unit F05 Murray Field, Brookside Office Park, 11 Imam Haron Rd, Claremont, Cape Town, 7708